Customer Service Tips To Help You Stand Out

But customer loyalty concepts are far more than a bargain price tag and a happy face, or even accurate work for that matter.

A low pricing strategy, in most instances, is extremely harmful for service providers such as translators.

• Reason 1- you’ll have to get more clients or work longer hours to make up for the loss of revenue.

• Reason 2- once you offer a low price, it’s hard to break out of it, because your clients would expect an even lower price next time.

• Reason 3- you get what you pay for. Your clients will associate your low-priced service with “low quality.”

Why do we talk about good customer service? Because you want to retain your quality clients and attract many more. If you make your clients happy, they will make your life easier.

So when you're a translator looking for work, remember the following customer service tips:

• Let people know what you can do for them.

Emails are fine, but a hand-written message in a card works wonders.

• Get some quality business cards

A clean professional-looking business card doesn’t have to cost a lot of money, but it makes a huge difference in the way your clients perceive you and your business.

Always list your phone number and email address or even a website for people to reach you.

• Respond to your clients’ inquiries as soon as possible.

A quick response makes a professional impression.

• Be courteous and professional to your clients at all times but firm on price.

• Honesty is the best policy.

Can you meet their needs? Tell your client right away if you can’t. It’s way better to be honest upfront than to get a complaint after the job is done.

• Price your service at or above the average level (usually 5-10% higher than average rate) that the market can bear.

Price reductions should be applied strictly to reward customers’ loyalty and referrals. It works best if it’s a surprise as opposed to a lure beforehand.

• Always exceed their expectations, such as handing in your work ahead of the deadline.

• Communicate with your clients and consult them on any questions or ambiguity.

When getting a new translation job, know exactly what your client wants and needs before the work begins.

• Be creative and offer services and products at different price levels for different clients.

This takes some work and thought, but once you’ve done it, it will improve your revenue dramatically. You can sell over and over again to different people without expending extra time. I’ll talk more about creative revenue options later.

• Assure your clients of your work ethics and professional standard such as confidentiality - do as you say and say as you do.

• Upon completion, send a follow-up letter for any questions or feedback about the work.

And finally, the last one on my list of customer service tips:

• Don't forget to follow up with a thank-you note/email/phone call after you receive payment.

Do you have any customer service tips to share?

What is customer service - tips to bring clients back over and over again

How to turn angry customers to repeat clients

How to write business letters of apology to create more loyal clients

6 small business tips to make your freelance business highly profitable

How to write business thank you notes that work wonders

How to use this powerful small business marketing tool to attract high paying clients

6 tips to make an effective small business marketing plan

5 tips for easter basket ideas that help you attract high paying clients

Web translation tips to secure high paying clients

6 business email etiquette tips to get the most wanted response from your clients

Why blog - 7 reasons translators should start blogging

5 cold calling tips to secure more translation jobs

4 tips to write a powerful personal thank you letter

business name ideas - 5 rules to find a perfect business name

Easy gift ideas to attract more clients during the holiday season

creative Christmas gift ideas - 4 tips to boost your holiday income

5 tips to find Canada government jobs

How to find high paying bilingual jobs

5 business tips you should learn from Ted Williams the homeless guy

How to make translation of languages a highly profitable business

Find me a job - 5 ways to land your first clients

Business letter etiquette - tips to write a letter that gets the response you want


From Customer Service Tips To Marketing Strategies
From Customer Service Tips To Translation Jobs Home Page